Privacy, handled with quiet care.

Information we collect

We collect information that helps us operate the Emberluxe store, process fireplace orders, provide customer support, and maintain a refined browsing experience. The exact information may depend on how you interact with our website.

• Contact details such as your name, email address, phone number, billing address, and shipping address.
• Order details including purchased products, order value, delivery preferences, and service communication.
• Account or support details you choose to provide when contacting us about a fireplace, insert, heater, accessory, or order.
• Device and usage information such as browser type, pages viewed, referring pages, and general interaction data.
• Payment-related information handled through secure payment providers. We do not intentionally store full payment card numbers on our store systems.

How we use information

Emberluxe uses information for practical store operations and customer service. We aim to keep usage limited to what is useful, relevant, and reasonably expected when shopping for fireplace products online.

• To process orders, confirm purchases, arrange delivery, and provide order updates.
• To respond to questions about products, shipping, returns, refunds, product care, or buying guidance.
• To improve product pages, store navigation, support content, and the overall customer experience.
• To help protect the store, customers, and transactions from misuse, fraud, unauthorized activity, or technical issues.
• To send service messages, policy updates, order notifications, and optional marketing communications where permitted.

Sharing information

We may share information with trusted service providers that help us operate the store. These providers may include payment processors, shipping partners, analytics tools, fraud prevention services, customer support tools, and website technology providers.

We may also disclose information when required to comply with applicable law, respond to lawful requests, enforce our policies, protect rights and safety, or address suspected misuse of the website.

Service providers

Service providers are expected to use information only as needed to perform services for Emberluxe, such as payment handling, delivery support, website hosting, communication delivery, and store analytics.

Store protection

Certain information may be used to detect suspicious activity, prevent unauthorized transactions, and maintain a stable shopping environment.

Cookies and similar technologies

Our website may use cookies, pixels, tags, and similar technologies to keep the store functional, understand site performance, remember preferences, support checkout, and provide relevant content.

• Essential cookies help pages, carts, checkout, and security features function correctly.
• Performance cookies help us understand how visitors move through the store and where the experience can be improved.
• Preference cookies may help remember choices such as region, display preferences, or browsing continuity.
• Marketing technologies may help measure campaigns and present more relevant store content where permitted.

Browser settings may allow you to block or delete cookies. Some store features may not work correctly if essential cookies are disabled.

Your choices and requests

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection related to certain personal information. You may also have choices regarding marketing communications and certain data sharing practices.

• To make a privacy request, contact us through our support page or email us at info@emberluxe.xyz.
• To manage marketing emails, use the unsubscribe option included in eligible messages.
• To review privacy choice options, visit our privacy choices page.
• To update order information, contact support as soon as possible so we can review the request before shipment processing progresses.

Retention and security

We retain information for as long as reasonably needed for store operations, customer service, legal compliance, accounting, dispute resolution, fraud prevention, and policy enforcement. Retention periods may vary depending on the type of information and the reason it was collected.

We use practical administrative, technical, and organizational measures designed to protect information. No online store, network, or storage method can be guaranteed to be fully secure, but we work to maintain careful safeguards appropriate to our operations.

Children’s privacy

Emberluxe is designed for general audiences and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our store, please contact us so we can review the matter.

International visitors

If you access Emberluxe from outside the United States, your information may be processed in the United States or other locations where our service providers operate. By using the store, you understand that information may be handled in locations with different data protection rules than your country or region.

Policy updates

We may update this Privacy Policy from time to time to reflect store changes, operational updates, legal requirements, or improvements to our privacy practices. When updates are made, the revised policy will be posted on this page with an updated effective date.